Sales and Advisory Terms and Conditions
PSS Distributors PTY LTD - Sales and Advisory Terms and Conditions
These Terms govern the sale of goods and provision of advice by PSS Distributors PTY LTD. By placing an order or relying on our advice, you agree to these Terms.
Orders & Payment
We accept POs from approved account holders. Non-account customers must pay a non-refundable deposit or full payment before goods are built. No dispatch occurs until full payment is received. Payment methods: bank transfer and online card. Account terms are set upon approval; otherwise, payment is due Net 30/60 days. Prices are fixed for 28 days; after that, they may change. We reserve the right to charge interest or late fees on overdue payments.
Shipping & Delivery
Orders may qualify for Free Into Store (FIS) to your nominated store; damages must be reported in writing within 24 hours. Pickup and site delivery are available at an additional charge. Delivery and production times are estimates only; we are not liable for delays beyond our control.
Returns & Restocking Fees
Returns require authorization per our RMA policy: https://pssdistributors.com.au/repair-rma/. Approved returns incur a restocking fee deducted from the refund/credit. Orders that are custom-built, made-to-order, or require manufacturing before dispatch may not be returnable at all or may be subject to a higher restocking fee due to the specialized nature of the build. Customers should confirm return eligibility before placing an order.
Warranty
Warranty terms: https://pssdistributors.com.au/ups-warranty/. Improper installation, use, neglect, or alterations void the warranty.
Retention of Title
Title remains with PSS Distributors until full payment is received. If unpaid, we may reclaim goods. Risk transfers to the buyer upon delivery.
PPSA Registration
We may register our interest in goods under the Personal Property Securities Act 2009 (Cth). The buyer agrees to assist with registration requirements.
Limitation of Liability & Indemnity
PSS Distributors PTY LTD provides industry-based advice but is not a licensed electrical contractor. The purchaser or recipient of advice must seek independent professional advice before relying on any recommendations.
The purchaser or recipient of advice is solely responsible for ensuring that:
- Site installation has been inspected, is safe, and complies with all relevant laws, regulations, and ordinances.
- Both the product and the site of installation are suitable for the intended use.
- The product is compatible with any other equipment being used in conjunction with it.
To the fullest extent permitted by law, PSS Distributors PTY LTD shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to system failures, lost profits, business interruptions, injury, or death resulting from reliance on our advice or use of our products.
PSS Distributors PTY LTD’s total liability, if any, shall not exceed the cost of the product supplied.Intellectual Property & Confidentiality
All designs, drawings, and specifications remain our intellectual property. Confidential information must not be shared without written consent.
Dispute Resolution
Disputes must first be resolved via good faith negotiations. If unresolved, mediation applies before legal action. Legal disputes are governed by Western Australia.
Force Majeure
We are not liable for failure to perform due to events beyond our control (e.g., natural disasters, supply disruptions).
Export Control & Compliance
Buyers must ensure compliance with all applicable import/export regulations. PSS Distributors is not responsible for customs duties, tariffs, or legal restrictions.
Environmental & Disposal Responsibilities
Certain products contain lead-acid/lithium-ion batteries. The buyer is responsible for disposal per local environmental laws.
Amendments
These Terms may be updated periodically. The latest version is available on our website. Continuing to purchase from us or rely on our advice constitutes agreement to updates.
