PSS Repair/RMA Form

RMA and Repair Terms and conditions:

  1. All required fields marked with * must be completed before RMA number will be provided to allow for the return of goods/warranties to be processed.
  2. For repairs not under warranty, please provide contact details and equipment information.
  3. Processing of claims without RMA and invoice number may be delayed.
  4. Goods that have been tampered with or damaged will not be credited.
  5. A minimum restocking fee of 10% applies for all credit claims if goods are returned in original packing and in undamaged condition. A higher restocking fee will be charged if goods need to be repacked for sale.
  6. Collection of rejected repairs/RMA claims must be arranged by the customer within a three-month period. PSS reserves the right to dispose of uncollected goods after this time.
  7. A minimum $40 inspection fee may be charged for warranty claims with no fault found, which must be paid before the item is made available for collection.
  8. Repair or replacement of faulty goods under warranty is at the discretion of PSS.
  9. PSS reserves the right to dispose of any item after 3 months if they do not receive a response to their decision made regarding the returned merchandise (using the above contact details).