PSS Repair/RMA Form

RMA and Repair Terms and conditions:

  1. PSS Distributors – Returns (RMA) Policy
    1. Return Merchandise Authorization (RMA) Requirement
    • All returns must be authorized and assigned an RMA number before processing.
    • To request an RMA, customers must complete all required fields in the RMA form.
    • Failure to provide an RMA number and invoice details may result in processing delays.
    1. Warranty and Non-Warranty Repairs
    • For warranty claims, customers must provide proof of purchase.
    • For non-warranty repairs, customers must provide equipment details and contact information.
    • PSS will assess the returned product and determine if it qualifies for repair, replacement, or credit under warranty.
    1. Return Conditions
    • Returned goods must be in their original packaging and undamaged to be eligible for credit.
    • Products that have been tampered with, modified, or damaged will not be accepted for credit.
    • Custom-built, modified, or special-order products are non-returnable unless faulty. Customers should confirm return eligibility before purchase.
    • PSS is not responsible for damage incurred during return shipping due to inadequate packaging. Customers must ensure products are securely packed.
    1. Return Timeframe
    • All return requests must be made within 28 days of purchase. Returns outside this period may not be accepted.
    1. Restocking Fees
    • A minimum 10% restocking fee applies to all approved credit claims if the product is returned in its original condition and packaging.
    • If repackaging is required to resell the item, a higher restocking fee may apply.
    1. Inspection and Testing Fees
    • A $40 minimum inspection fee applies to warranty claims where no fault is found.
    • If a returned product is found to have failed due to improper use, external damage, or modifications, additional testing fees may apply before it is returned to the customer.
    1. Collection and Disposal of Returns
    • Customers are responsible for arranging the collection of rejected RMA claims and non-repaired items within three (3) months.
    • PSS reserves the right to dispose of any uncollected items after this period without further notice.
    1. Repair and Replacement Decisions
    • Repair or replacement of faulty products under warranty is at the sole discretion of PSS.
    • PSS reserves the right to offer a factory-reconditioned replacement or an equivalent product if the original is unavailable.
    1. Transportation Costs
    • Customers are responsible for all shipping and transportation costs related to returns unless explicitly covered under warranty.
    • PSS does not accept liability for damage incurred during return shipping.
    1. General Conditions
    • This policy operates alongside our Sales and Advisory Terms & Conditions and Warranty Policy, available on our website.
    • Any disputes regarding returns will be handled in accordance with PSS’s dispute resolution process.

Download – Power System Solutions Return (RMA) policy