RTB Warranty Statement

The standard warranty for all PSS Distributors (PSS) products is a 2-year return to base (RTB) warranty, based on the original purchase date from PSS. If proof of purchase date cannot be obtained, the warranty duration will be calculated from the manufacturing date of the product. PSS’s standard procedure is to repair or replace the original product with a new or factory reconditioned product that is the same or closest product available through PSS. PSS will not pay for transportation of products under standard RTB warranty. Warranty will not apply if the product is damaged during transportation, the product has been opened, tampered with, modified, or repaired in any way beyond normal usage set out by the manufacturer. The product will not be covered under warranty if stored or used in improper or dirty conditions as set out by the manufacturer. For full warranty terms and conditions, please refer to the PSS website.

 

RTB Warranty Terms and Conditions

PSS RTB Warranty and its benefits laid out in this document are in addition to all rights and remedies available to customers under statute or other applicable laws. These rights cannot be excluded, restricted, or modified.

  1. This document outlines the terms and conditions of the warranty. If within the determined warranty period set out by this document, the product does not meet the specifications and was installed and operated in accordance with PSS and all applicable Australian standards and procedures, PSS will then correct any defects in material and workmanship upon the product returning to a PSS base (as determined by this document). (All subject to terms of this document).
  2. All products must be installed in accordance with the manufacturer’s (PSS) Particular attention must be given to the installation location, including factors such as humidity, water vapour, foreign debris, temperature, and thermal dispersion. The UPS must operate within the temperature range specified in the product’s technical documentation. If a product is found to be damaged due to excessive heat at the installation site, proof of proper installation and records of operating temperatures—considering the UPS’s thermal output—may be required for a warranty claim. Additionally, elevated on-site operating temperatures may reduce battery lifespan below the standard warranty period, as outlined in the battery specifications. In such cases, the warranty will not apply.
  3. Runtimes provided by PSS are estimates only and represent the start-of-life (SOL) runtime of the product. Actual runtimes may vary due to site conditions, external factors, UPS load, and events occurring over the UPS lifespan. Warranty claims cannot be made solely on the basis that the estimated runtime was not achieved after installation. To make a warranty claim under this document, the customer must obtain and return the correct completed RMA form or additional forms as outlined by a PSS staff
  4. RTB Warranty is a return to base 2-year warranty based on the purchase date from PSS. Warranty needs to be validated by proof of purchase. If no proof of purchase can be provided, PSS will use the manufacturing date to determine the warranty validity. If no manufacturing date can be determined, a warranty claim cannot be supported and is invalid. Warranty only applies to faulty materials or workmanship of PSS manufactured products.
  5. PSS’s standard process is to repair or replace the original product with a new or factory reconditioned product (if available) that is the same or the closest product available through PSS.
  6. If you require the original unit back due to its assigned   tags/schedules etc., this must be declared at first contact with PSS Technical Support.
  7. PSS will not pay for any transportation of products or parts under the RTB
  8. The purchaser is solely responsible for ensuring that the site installation has been inspected and is safe and complies with local ordinances and that both the product and the site of installation are suited for the intended The purchaser alone is responsible for ensuring that the product purchased is suitable for and compatible with any other equipment to be utilized in conjunction with the product in question.
  9. If a product cannot be returned due to being critical equipment or too large for standard transportation, parts can be sent from PSS to site to be installed/repaired by the customer, a representative, and/or contractor of the customer (at the discretion of PSS). This, however, may void the warranty, and PSS is not liable for any further damages to the product and/or connected PSS is not liable for the cost of installation/repair of the product nor the transportation of spare/replacement parts. PSS is not liable for the safety of the customer, staff, representatives, or contractors when installing, disconnecting, or repairing PSS products.
  10. PSS is not responsible for ensuring all statutes and other applicable laws are enforced when installing/repairing PSS Products if undertaken by the customer, representative, or
  11. Batteries and/or batteries in products are to be operated within technical specifications and manufacturer’s guidelines. If they are not fully recharged at least every three months by qualified personnel while in storage, the warranty will not apply.
  12. All warranties will be voided subject to:
    • Damage during transportation or installation; the product opened (beyond normal use dictated in the user manual or by PSS), tampered with, modified, repaired, reconfigured/recalibrated, or used in any way that is not outlined within the user manual.
    • Product stored in or used in dirty or dusty
    • Product exposure to high humidity (+90%), corrosive substances and chemicals, stored or operated near liquid.
    • Product failure due to flood, fire, earthquake, incorrect utility voltage, pollution, foreign objects in the product, terrorism, exposure to poisonous gas, or any other ‘acts of God’.
    • Misuse, neglect, unauthorized alterations, or incompatible.
  1. If PSS, at its sole discretion, has determined that the product failure is not within the conditions set out by this document or is found to be ‘not faulty’, a minimum inspection and handling fee will be This fee will need to be paid in full before the product can be collected.
  2. Blown fuses as a result of an overload are not considered to be a fault. If it is determined by PSS that a product has failed due to a blown fuse, a handling and inspection fee will be This fee will need to be paid in full before the product can be collected.
  3. All hardwired products must be commissioned by an approved and authorized PSS Technician or Contractor. Commissioning must be completed within four weeks from the PSS invoice Failure to do so will void the warranty.
  4. PSS Products are not fail-safe devices, and like all electrical, electronic, and mechanical devices, they have the potential to Although they are well designed and manufactured along with PSS maintaining constant quality control checks, this should be considered when designingor using alongside any critical equipment.
  5. At no time or event shall PSS, its Directors, Affiliates, or Employees be liable for damages that are seen to be caused indirectly, consequentially, or punitively, arising out of the installation, service, or use of its products, regardless of whether such damages arise in contract or tort, irrespective of fault, negligence, or strict liability, or whether PSS has had advanced notice of the possibility of such damage. (Subject to applicable laws).
  6. If a product malfunctions or fails, PSS will not be liable for any associated costs, such as loss of profits, loss of revenue, loss of income, loss of equipment, loss of software, loss of data, costs of substitution, or claims by third parties. (Subject to applicable laws).
  7. This warranty specifically excludes any implied warranty against latent defects. Any implied warranty as to merchantability or as to fitness for purpose is given and accepted expressly in lieu of any other express or implied guarantees or warranties at common law.
  8. Repairs or replacements will be completed within a reasonable timeframe, in accordance with Australian Consumer Law.
  9. Time is not of the essence in this contract, and dates of delivery and of performance are furnished as business estimates only and will not be binding as contractual obligations upon The purchaser shall not be entitled to cancel or repudiate the order or to refuse to accept delivery on the grounds of delay on our part.
  10. PSS will not be liable for any damages whether direct or consequential as a result of our failure to deliver goods or products ordered timeously, where inter alia, our failure to deliver arises from any labour dispute, delays in the supply of raw material to ourselves, or any other causes beyond our

 

PSS On-Site Warranty

PSS on-site warranty is an extension and shares the same terms and conditions as the PSS RTB Warranty with the exceptions of changes to clause 4.

Clause 4 in respect to the On-Site Warranty is as follows:

  1. PSS on-site warranty includes the travel time of PSS technicians, spares, and any related equipment to site along with time taken to conduct repair and testing within PSS’s normal business operation hours 08:00 – 17:00. A fee may be charged for conducting repairs outside of PSS’s normal operating hours. A fee will be charged for false callouts, which include:
    • No faults or malfunctions found on the product within normal operating
    • A fault or malfunction has occurred on the product or on attached equipment due to changed site conditions or a change in operating setting, position of switches, change of load, change of attached equipment.
    • Damage to the product arising from use outside of normal operating conditions, or site conditions have changed to not support the running of the product or its intended

 

PSS Extended Warranty

The PSS Extended Warranty extends the standard warranty period (period will be outlined on original invoice from PSS) and follows the same terms and conditions as the PSS RTB Warranty, except is subject to the additional clauses as follows:

  1. Products covered under the extended warranty must undergo yearly preventative maintenance and servicing to ensure continued operation and compliance with the manufacturer’s (PSS) specifications, including site conditions. (Refer to Clause 2).
  2. To make an extended warranty claim, the claimant must provide proof of the extended warranty purchase, along with proof that installation was completed within three (3) months of the original purchase.
  3. The extended warranty applies only to specific equipment/UPS units and is valid only if:
  • An on-site commissioning, tele-commissioning, or PSS-approved commissioning has been
  • All operating specifications, including site conditions and location requirements, have been (Refer to Clause 2).
  • Proof of commissioning is provided when making a

If a UPS unit or equipment is subject to this clause, it will be clearly indicated on the original invoice from PSS with wording such as:

“Extended warranty will be void unless PSS-approved on-site, tele-commissioning, or equivalent commissioning has been completed.”

 

Definitions

PSS – PSS Distributors PTY LTD

RTB – Return to Base

Base – location of closest service center determined by PSS, may be specific to particular products.

 

Link to download Warranty